Service

Capability & performance management

Underperformance handled fairly — a process that gives people a real chance and protects you if it doesn't work out.

What's included

Everything this service covers.

PIP design

Realistic plans with measurable standards.

Capability hearings

Chaired and documented properly.

Manager support

Scripts and coaching for each step.

Performance issues fester when managers avoid them. We design fair, proportionate capability processes — clear standards, support and review points — so people improve where they can and exits are clean where they can’t.

We coach the manager through each conversation and draft every letter.

Service FAQs

About this work specifically.

For general questions, see our main FAQ page.

Is a PIP just a route to dismissal?
No — a good PIP genuinely helps most people improve. It also protects you if dismissal becomes necessary.
How long should a process take?
Long enough to be fair — usually a few weeks to a couple of months depending on the role.

Ready when you are

Got something on your mind? Tell us about it.

Whether it's a live HR issue, a long-running people problem, or just a question you can't ask anyone else — book a free 30-minute discovery call. No agenda, no obligation, no slide deck.

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Office St Giles Street, Norwich NR2

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